Return and Refund Policy

Last Updated:[18/07/2026]

At [Vopkart], customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return and Refund Policy below.

1. Return Eligibility

To be eligible for a return, your item must:

• Be returned within [7 DAYS] of the delivery date.

• Be unused, unworn, and in its original condition.

• Include all original tags, packaging, accessories, manuals, and invoices (if applicable).

• Not fall under the list of non-returnable items mentioned below.

We reserve the right to decline returns that do not meet these conditions.

2. Return Timeframe

You may request a return within [7 DAYS] after receiving your order.

To initiate a return, please contact our customer support team at [vopkart353@gmail.com] with:

• Your order number

• A brief description of the reason for the return

• Photos of the product (if damaged, defective, or incorrect)

Our team will review your request and provide further instructions.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request.

If approved:

• Your refund will be processed to your original payment method.

• Refunds are generally completed within [Refund in 2 to 7 BUSINESS DAYS], depending on your bank or payment provider.

Shipping charges (if any) are generally non-refundable unless the return is due to our error or a defective product.

4. Exchange Policy

We offer exchanges for eligible products if:

• The item received is damaged or defective.

• You received the wrong item.

• A replacement is available in stock.

If the requested replacement is unavailable, you may choose a refund or store credit, where applicable.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within [7 DAYS] of delivery at [vopkart353@gmail.com].

Please include:

• Your order number

• Clear photos or videos showing the issue

• A brief explanation of the problem

After verification, we will arrange a replacement or refund at no additional cost to you.

6. Non-Returnable Items

The following items cannot be returned unless they are received damaged or defective:

• Personal care and hygiene products

• Customized or personalized items

• Gift cards

• Digital products or downloadable content

• Items marked as "Final Sale" or "Non-Returnable"

• Products damaged due to misuse, negligence, or improper handling by the customer

7. Return Shipping Costs

• If the return is due to our error (such as receiving the wrong item or a defective product), we will bear the return shipping cost.

• If the return is due to a change of mind or any reason not caused by our error, the customer may be responsible for the return shipping charges, unless otherwise stated.

8. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may not be possible, and you may need to follow the return process after delivery.

9. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Store Name: [Vopkart]
Email: [vopkart353@gmail.com]
Customer Support Hours: [Monday to Friday from 12:00 PM to 6:00 PM on working days]